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September 23, 2014 | 28th Elul 5774

Joomla! Administrator

The Joomla! Administrator provides consultation, training, management, and active support to the remote clients. He/she is able to troubleshoot problems as they occur and manage development vendors and the server hosting company. The Administrator will also strategize on opportunities, challenges and roadmap for the platform and execute plans. This position reports to the Digital Media Director.

Key Responsibilities:

 

·         Manage the enterprise website program, currently approximately 350+ Joomla! based websites in various stages of development or production.

·         Troubleshoot and debug client websites as needed.

·         Provide webinars and training sessions for client webmasters.

·         Configure new installations of websites and move sites from development to production servers as needed.

·         Maintain database of client webmasters and websites, including server locations and credentials.

·         Create documentation and training videos.

·         Create and send a monthly newsletter for client webmasters.

·         Manage and interface with external vendors.

·         Supervise support staff, temporary help, interns as needed.

·         Maintain and manage client community help site, documentation and forums.

·         Deliver high level of customer service.

·         Serve as part of the URJ Communication team.

·         Assist in marketing efforts to promote and further grow the program.

Requirements:

·         Bachelor’s degree

·         Extensive knowledge of Joomla! components, extensions, and front end and administrator interfaces

·         Proficiency in HTML, CSS, PHP MySQL, LAMP, CPanel server management, and Adobe Creative Suite.

·         Must have a demonstrated track record of daily trouble shooting support with remote clients, some of whom may have limited technical skills.

·         Excellent verbal and written communication skills.

·         Eye for good website design and architecture. Understanding of best practices.

·         Ability to work and problem-solve independently.

·         Ability to learn new skills quickly.

·         Strongly detail-oriented.

·         Excellent organizational, prioritization, and analytical skills necessary.

·         Outgoing, articulate, people-oriented and patient.

·         Customer service experience (sales, help desk, etc) a plus. Must be able to communicate clearly, positively and diplomatically with clients, both on the phone and in e-mail. 

·         Discretion and professionalism required to deal with confidential information.

·         Proven time and people management skills.

 

To apply: Please email a resume, salary requirements, and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, (both in Word format) to careers@urj.org with a subject line of "Joomla!” Applications will be reviewed on a rolling basis.

 
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