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November 28, 2014 | 6th Kislev 5775

Business Analyst

This position is full time, located in New York and reports to the CIO.


Essential Functions:

Administration
o    Manage use and integration of URJ constituent databases, implemented across all platforms for all organization users
o    Perform basic administration of CRM platform (SalesForce)
o    Regularly perform database maintenance procedures
o    Manage ongoing support requests and administrative needs of users
o    Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Training and Documentation
o    Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
o    Develop and communicate a schedule for future database releases/enhancements
o    Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
o    Assist users with report design and management

Planning
o    Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications

Process Discovery and Management
o    Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
o    Work with development team to maintain, track and enhance URJ's fundraising activities
o    Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions

Platform Integration
o    Work with IT team to integrate Constituent data across platforms
o    Create new and manage 3rd-party applications on CRM (SalesForce) platform

Vendor Management
o    Manage outsourced SalesForce.com implementation partners as required
o    Manage ongoing relationship with SalesForce.com and the SalesForce.com Foundation

Qualifications:
3 years of hands-on system administration
Data manipulation and cleaning
Understanding Integration scenarios and design
Strong documentation and training skills
Interface with staff developing strategy as technical advisor
Solid project management skills
Proficient in data manipulation (Excel, Access)
Knowledge of donor databases and database integration for websites useful
SalesForce utilization in non-profit environment a plus

Please send resume, cover letter, and salary requirements to careers@urj.org.

 
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