This position is full time, located in New York and reports to the CIO.
Administration o Manage use and integration of URJ constituent databases, implemented across all platforms for all organization users o Perform basic administration of CRM platform (SalesForce) o Regularly perform database maintenance procedures o Manage ongoing support requests and administrative needs of users o Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Training and Documentation o Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide o Develop and communicate a schedule for future database releases/enhancements o Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve o Assist users with report design and management
Planning o Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
Process Discovery and Management o Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database o Work with development team to maintain, track and enhance URJ's fundraising activities o Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
Platform Integration o Work with IT team to integrate Constituent data across platforms o Create new and manage 3rd-party applications on CRM (SalesForce) platform
Vendor Management o Manage outsourced SalesForce.com implementation partners as required o Manage ongoing relationship with SalesForce.com and the SalesForce.com Foundation
Qualifications: 3 years of hands-on system administration Data manipulation and cleaning Understanding Integration scenarios and design Strong documentation and training skills Interface with staff developing strategy as technical advisor Solid project management skills Proficient in data manipulation (Excel, Access) Knowledge of donor databases and database integration for websites useful SalesForce utilization in non-profit environment a plus
Please send resume, cover letter, and salary requirements to firstname.lastname@example.org.