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September 1, 2014 | 6th Elul 5774

Membership Account Representative

The Membership Account Representative provides a high level of customer service to engage congregations in monthly membership collection. This position is accountable for developing and implementing procedures to ensure collection process continuity; ongoing accuracy of membership records and dues, and maintaining the overall integrity and reliability of URJ's membership management system.

The position is in the bargaining unit, reports to the Director of Reform Movement Membership and works collaboratively across multiple teams.

The ideal candidate will be an experienced customer service professional.  In addition to excellent communication skills, the ideal candidate should have strong organizational, analytical and critical thinking skills. They must have a track record of successfully implementing membership dues collections processes.  

Responsibilities include, but are not limited to the following:

·         Engaging congregations in a process to charge and collect dues in a timely fashion.

·         Managing membership billing process, including processing invoices, tracking payments, and following up on the collection of outstanding receivable

·         In collaboration with the membership team, providing the Director of Reform Movement Membership with data-driven insights on membership.

·         Preparing and sending member communications; assembling membership mailings; responding to member inquiries.

·         Other duties as assigned.

Requirements/Skills:


• Bachelor’s degree or equivalent experience
• 3+ years of excellent customer service experience, preferably in a nonprofit membership association
• 2+ years of experience with membership collection

• Ability to handle multiple tasks, projects and priorities effectively and professionally with exceptional attention to detail; easily adapts to changing priorities
• Strong oral and written communication skills
• Proficient in MS Word, Excel, and PowerPoint
• Accurate data entry skills


 

Please send cover letter, resume and salary requirements to careers@urj.org.

 
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