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March 4, 2015 | 13th Adar 5775

Help Desk Technician - IT Department

The URJ seeks a Help Desk Technician to be a team member of a fast-paced, dynamic IT department. The Help Desk Technician provides front line support for over 400 users throughout North America. The IT Department supports all staff on a daily basis to provide the tools needed to accomplish the work and the mission of the URJ.

Essential Functions:

  • Provide telephone, email and in-person support for core applications software systems.
  • Configure, install, maintain and support hardware, software and related peripherals.
  • Troubleshoot and resolve computer hardware, software, printing and other problems.
  • Keep all tracking systems updated.
  • Work closely with Help Desk and IT staff to ensure proper infrastructure operations.
  • Interface with third-party technical support.
  • Be available for after-hours on-call emergency support.
  • Ability to diagnose and resolve issues for on-location and remote staff.

 

Qualifications:

Strong working knowledge of the following:

  • PC Hardware (Dell)
  • Microsoft Desktop operating systems
  • Microsoft Office applications
  • Antivirus software
  • PC troubleshooting techniques
  • Wireless networks

Certifications:

  • A+ or MCP certifications are not required, but are a plus

Other qualifications:

  • Strong customer service experience required
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize
  • Exceptional problem-solving skills
  • 1-2 years of relevant experience in a mid-size organization

 

This position is full time and located in Midtown New York.

 

interested candidates should submit a resume and cover letter, including salary requirements to fhernandez@urj.org.

 

 

 

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