The URJ seeks a Help Desk Technician to be a team member of a fast-paced, dynamic IT department. The Help Desk Technician provides front line support for over 400 users throughout North America. The IT Department supports all staff on a daily basis to provide the tools needed to accomplish the work and the mission of the URJ.
Provide telephone, email and in-person support for core applications software systems.
Configure, install, maintain and support hardware, software and related peripherals.
Troubleshoot and resolve computer hardware, software, printing and other problems.
Keep all tracking systems updated.
Work closely with Help Desk and IT staff to ensure proper infrastructure operations.
Interface with third-party technical support.
Be available for after-hours on-call emergency support.
Ability to diagnose and resolve issues for on-location and remote staff.
Strong working knowledge of the following:
PC Hardware (Dell)
Microsoft Desktop operating systems
Microsoft Office applications
PC troubleshooting techniques
A+ or MCP certifications are not required, but are a plus
Strong customer service experience required
Excellent verbal and written communication skills
Ability to multi-task and prioritize
Exceptional problem-solving skills
1-2 years of relevant experience in a mid-size organization
This position is full time and located in Midtown New York.
interested candidates should submit a resume and cover letter, including salary requirements to firstname.lastname@example.org.